Refund & Return Policy

Please read our refund & return policy carefully before purchasing any of our products and services

Refund Terms

Due to the nature of our products, please note that all Valcent Couture pieces are custom-made items therefore once payment is made, it is non-refundable. Additionally, information inputted by you, the customer, will be considered as final and as such there will be:

  • NO exchange or switching of sections.

  • NO changing of measurements or sizes

  • NO Transfers

  • NO Returns accepted

  • Deposits will not be refunded under any circumstance (No refund claims made can be on the basis of fit nor will an exchange of wear be facilitated.)

Delivery Policy

All Tuesday Wear pieces must be collected at the distribution location provided by the owner. You must present a valid form of identification at the time of collection. Alternatively, you may authorize another person to collect on your behalf. The authorized person must present a valid form of identification. The distribution schedule will be emailed to all customers, posted to our website and/ or advertised on their various social media platforms. Different options may have different distribution dates. The final date of distribution will be advised by Valcent Couture, after which all uncollected pieces are no longer available.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy

Due to the nature of the products, once collected, no items can be returned.

Ordering Information

  • You must submit your own email address and telephone number as this will ensure direct notifications for all updates concerning your Tuesday wear & package and updates with your order.

  • Please ensure that all of the information provided is accurate and that the design specifics and fit of the wear (especially sizes) are  accurate when providing the required personal details during ordering as the information provided at the time of order is FINAL.